For most people, dealing with legal issues can be an overwhelming and stressful ordeal. As such, it is your job to make the process easier. Keep them updated, be patient, be pleasant, and let them feel that they have some measure of control over their legal situation. Your client is paying you to handle their legal matter, and she is entitled to regular updates about her case.
Give your client a call every week to keep them aware of any new case details. Even if nothing has changed, call them and remind them that you are there, you are still working hard on their case, and you have not forgotten about them. Don’t have the time? Have your secretary or paralegal do it.
Still too much of a hassle? If you don’t have time to make phone calls, a personal e-mail or letter is still better than nothing.
Act kindly, keep in touch, and we assure you-- your clients will appreciate your professionalism.
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