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Is This Town Too Big For A General Practitioner?

Conventional wisdom says that lawyers need to specialize. Conventional thinking holds that, because there are so many lawyers, the only way to stand out in a crowd is to do one thing and be the best at it. Particularly in a major, metropolitan area like Chicago, with many thousands of attorney-specialists, conventional opinion predicts the decline and fall of the solo, general practitioner. Nevertheless, that is what I have decided to do for a living. Can conventional wisdom be wrong?

Lucky for me, conventional wisdom, like any generalization, is usually wrong! I believe that there will always be room for the general practitioner in any market, Smallville or Metropolis. I have chosen a general practice because I enjoy its variety and challenges; particularly, marketing legal services to the general public, and reading and researching many different areas of the law. I try to use technology and inspiration to help me compete.

I believe that marketing to clients is the hardest business process facing any lawyer, but that marketing to the general public is even harder! Marketing is one area where technology has been of great benefit. I have a web site and try to keep it current and relevant. LegalMatch provided me with a new way to interact with potential clients. It allows me to screen cases without wasting a lot of time on the telephone, and to script a thoughtful response to potential clients. For inspiration, I turn to the many blogs on the subject of marketing, including Tom Kane's "Legal Marketing Blog," Matt Homan's "[non]billable hour," and Carolyn Elefant's "My Shingle," to name just a few. Many of these bloggers feel, as I do, that conventional thinking needs to be challenged, and I am inspired and educated by them on a regular basis.

I also use technology to help me keep up with developments in various areas of the law. I get email updates from the local bar associations on many practice areas, and use on-line legal research extensively. Ever since I have been a solo, I've longed for the resources that I used to enjoy at the big firms. I was inspired to create a pet project named "wiki-PLEAD-ia," in homage to the wonderful www.wikipedia.com, an on-line encyclopedia. My vision is to create an on-line knowledge base, replete with forms, instructions, procedural explanations, and other practical information. The knowledge base would be edited and managed by practicing attorneys, law students, judges, clerks of court, or anyone with knowledge of the subject matter. Ideally, an editorial staff comprised of experts from law schools, the bench, and bar would serve to oversee contributions. With such a resource, it is my hope that solo practitioners and general practitioners could enjoy even more variety in their work, and dare to take on new and different matters with more confidence. Thanks to the good people at Peanut Butter Wiki, you can visit http://johnstarkweather.pbwiki.com/index.php?wiki=FrontPage to get a sense of what shape wikipleadia might take. I hope it inspires attorneys of all stripes to contribute.

Conventional wisdom says that variety is the spice of life (and while I personally agree with that notion, I have just criticized conventional wisdom above, so now I'm in a pickle). I'm grateful to those who challenge the conventions that limit our creativity, independence, and choices. Those of you who have worked to create new ways of communicating, connecting, learning, and inspiring, have given me the confidence to attempt to be a general practitioner in the big city.

John P. Starkweather practices in Chicago, Illinois. You can contact him at john@starkweatherlaw.com or by visiting www.starkweatherlaw.com.

Posted at 04:44 PM in Focusing Your Practice | Permalink | Comments (0) | TrackBack (0)

Growing a Law Practice with LegalMatch Financial Services for Attorneys.

Just as with other small businesses, a law practice needs the right financing to grow. Unfortunately there appears to be a deep-seated, unwarranted bias on the part of most banks and lenders against lawyers. It is probable that this bias stems from a perception that, in general, lawyers are okay with defaulting on their contractual obligations, and feel empowered in defending themselves (and thus avoiding out-of-pocket attorney’s fees that would normally defer other potential loan applicants from defaulting). Thus, despite any statistical justification, the lenders feel that their risk is higher. Rather, the opposite is probably true: The sanctity of contract is something familiar to most lawyers from the days of law school, and they generally take their contractual responsibilities more seriously than John. Q. Public does.

So, even though lawyers make good borrowers, this explains why America’s small firms and solo practitioners have a perceived image problem that is an impediment to them easily finding reasonable small business loans and lines of credit needed to grow their law practices.

As a law practice is like any other small business – it needs office space, staff, computers, desks, hardware, software, copiers, fax machines, supplies, and myriad other resources that any small business needs. Additionally, every practice has to constantly and consistently acquire new clients. This requires advertising, marketing, and other out-reach efforts to locate, entertain, and retain new clients – often requiring third party assistance to do this, which in turn, requires money (operating capital).

However, a law practice is at a disadvantage to other small businesses: because of the aforementioned bias, a law practice has a more difficult time finding a good (defined as reasonable rates and terms) business loan to provide that operating capital.

So what are the advantages of a business loan compared to a personal line of credit or a home equity line as a means of financing practice growth?

  1. Generally the loan is to the law practice itself and not you personally, and although you may be required to guarantee the loan, it appears as an obligation of the law practice.
  2. Interest rates for business loans have a tendency to be lower than personal loans, and typically range from Prime Rate + 2% to Prime Rate + 5% (The current prime rate is hovering around 5% per year).
  3. Business loans are available in amounts which are significantly larger than personal lines of credit.
  4. Last, a home equity line results in a lien on your real property, whereas most business lines of credit do not require real estate collateral.

How do small firms and solo practitioners go about finding a good business loan? LegalMatch has found that many of its attorney members needed good business loans. Accordingly, LegalMatch created LegalMatch Financial Services, with the goal of helping its Member Attorneys obtain favorable rates and terms for business loans and various financial products and services.

After an extensive search (that underscored that the above theory of bias towards attorneys does exist), LegalMatch Financial Services located a lender who shares our view that lawyers make good borrowers. The lender is Telesis Community Credit Union. LegalMatch has established a relationship with Telesis and its subsidiary Business Partners, LLC, by which Telesis can provide, at favorable terms and rates, both LegalMatch lawyers and non-member attorneys with small business loans and other types of credit lines.

Posted at 03:56 PM in Loans and Financing, The LegalMatch System | Permalink | Comments (0) | TrackBack (0)

LegalMatch: Attorney Marketing Made Easy.

How LegalMatch Works

The LegalMatch System works primarily by maintaining a dynamic balance between our Member Attorneys’ expertise and availability, and the number of consumer cases presented on our site. We call this our Allocation Model. Our ongoing commitment to comprehensive advertising and client acquisition marketing continues to expand consumer awareness of the advantages of using LegalMatch’s free services to find the right lawyer quickly, easily and confidentially.

Our highly qualified Member Attorneys know that the best way to develop and focus their practice is to provide consumers with the best way to find the right lawyer. Our strategic presence on the Internet – at the very top of many search engine lists – is underscored by our recognition in the public market place, supported by our reputation in the legal field, and driven by the breadth and ambition our targeted marketing plan. The following four steps outline the consumer acquisition and Member Attorney selection process:

Step 1: Consumers Present their Case at LegalMatch Through extensive client acquisition and market outreach efforts, our LegalMatch Web site assists thousands of visitors every day seeking help with their legal issues. In some areas consumers can also reach us by phone. Consumers present their case via a thorough category specific interview process to secure all the relevant information normally acquired during an initial consultation.

Step 2: LegalMatch Immediately Contacts Member Attorneys with Case Details Instant email notifications are sent to Member Attorneys in the legal practice areas and location consumers have selected. In some high priority instances we will also telephone Member Attorneys. LegalMatch attorney membership is tailored for each attorney’s specific geographic area and area(s) of expertise. Some coverage is defined by jurisdiction. Member Attorneys review the consumer cases that match their skills and availability and select appropriate cases for a response. At this stage in the process, potential clients are NOT given Member Attorney contact information, so consumers cannot call Member Attorneys directly until both parties have shown interest.

Step 3: Member Attorneys Respond to Cases that are of Interest Member Attorneys respond to cases through our system. The consumer is immediately notified by email and/or voice messaging that a response has been made. Consumers may elect, when presenting their case, to have Member Attorneys call them as soon as the Member Attorney submits a response to their case. When an attorney responds, consumers see a detailed Member Attorney profile that describes important information about the Member, their practice and their firm. Potential clients have the opportunity to review various Member Attorneys’ backgrounds, expertise and accomplishments before they speak with them.

Step 4: An Attorney/Client Match Is Made Consumers review Member Attorney Response Messages, talk with Member Attorneys over the phone and sometimes may come in for an office interview or initial consultation. Together, Member Attorneys and consumers agree on the appropriate working relationship. LegalMatch is not involved with establishing Member Attorney fee structures. LegalMatch encourages Member Attorneys to set their fee structures at their appropriate professional level. Member Attorneys may respond to as many or as few cases as they wish.

If you would like to request Membership Information please call us at 1-415-946-0800 or visit http://attorneys.legalmatch.com today!

Posted at 10:58 AM in Client Acquisition, The LegalMatch System | Permalink | Comments (0) | TrackBack (0)

Rhode Island Bar Association Rules Favorably on the LegalMatch Client Acquisition System.

The Rhode Island Bar Association recently ruled (February 24, 2005) that the LegalMatch model was an acceptable method for attorneys to utilize when finding prospective clients. The RI Bar determined that the annual attorney membership payment to LegalMatch is NOT impermissible fee-sharing and that an attorney’s reply to an interested consumer is NOT a prohibited solicitation. The actual ruling can be found at:

http://www.courts.state.ri.us/supreme/ethics/pdfadvisoryopinions/2005-01.pdf.

Once again, LegalMatch’s client acquisition system has been proven as an ethical, legal, and viable method to match consumers in need of legal representation with qualified, local attorneys. The LegalMatch system continues to grow, with record numbers of monthly consumer cases and attorney membership rising to meet that demand. Thanks to LegalMatch’s patented allocation model software, our system monitors the case load in any given practice area and geographic setting (i.e. a Legalmatch allocation), helping LegalMatch keep a healthy balance of prospective clients and member attorneys. The recent Rhode Island Bar decision affirms LegalMatch’s position as the industry leader in attorney/client services, and suggests that the LegalMatch client acquisition model represents the future in online attorney/client services.

Posted at 02:22 PM in Client Acquisition, The LegalMatch System | Permalink | Comments (0) | TrackBack (0)

Hanging Out a Shingle: Following the Dream of Starting Your Own Firm.

by JAIME LEVY PESSIN

On a day in July, Richard A. Wilson packed up his office, loaded a handcart and crossed Dearborn Street. In two short trips, he'd put in motion something he had dreamed of doing for years: He started his own law firm.

As of Aug. 1, 2004, Wilson — formerly a partner for three years at family-law firm Nottage and Ward — became one of more than 11,000 solo practitioners in Illinois. Thousands of others are name partners in small firms. By joining the ranks of attorneys who run their own firms, he's gained the ability to control the direction his practice takes without being outvoted or having to worry about what's best for someone else's business.

''Within a year [of becoming a partner], I was already thinking about starting on my own. I didn't act on it until a year ago. I didn't think what I wanted to do with my law practice was going to fit in with this established practice,'' Wilson said. ''I wanted to be freer to experiment with some of the things I wanted to do.''

With that freedom comes a different kind of stress: For lawyers who have never owned their own businesses, tasks like finding office space, setting up a computer network and figuring out a filing system that makes sense can prove more challenging than the nuances of practicing law.

''You need to have a strong stomach because this has been a roller-coaster,'' said Gerald A. Kennedy, who started his own defense litigation firm in October.

''Most lawyers, unless they had other careers, aren't trained to be business people,'' said Josh Friedman, chair of the Chicago Bar Association's solo/small firm practitioners committee. Friedman, a lawyer, works as a marketing consultant to solo and small firms. ''They may be technically proficient, but they don't know how to run a business.''

Lawyers who have set out on their own, or are in the process of doing so, spoke to Chicago Lawyer recently about the challenges they faced and how they overcame them as they established their practices. Some were experienced lawyers in large firms with significant books of business; others had already cut their teeth in small practices; still others were young lawyers looking to follow their own path from the start.

But all of them share the goal of working for themselves and have been willing to take on the risk and inherent stress of hanging out their shingles.

The ranks of independents

There are no exact numbers for how many lawyers start their own firms, but the Attorney Registration and Disciplinary Commission pinned down the number of sole practitioners in Illinois: In 2001, the most recent year for which numbers were available, at least 11,413 lawyers practiced by themselves — 19 percent of those who responded to the ARDC's question. Another 10,715 lawyers, or 18 percent, worked in firms with two to 10 lawyers.

Although many lawyers who have started their own firms recommend crafting a business plan, not all do that. Instead, many lawyers who have recently founded a new firm reported that they spoke to peers and had an idea for what they wanted to accomplish, without anything as formal as a business plan.

''I always worried that maybe I wasn't being specific enough, pragmatic enough,'' said Wilson, who said he drafted just a ''vague'' business plan and set a deadline to have his own office. ''To me, there was no question that it was going to happen — it was going to work and I would be busy.''

At a recent Illinois State Bar Association seminar, about 40 people listened and took notes as speakers described the ins and outs of starting up. Among the first tasks: Figuring out where to put the office.

James F. Dunneback, who runs a small firm in Orland Park, said lawyers starting their own firms have a few options for office space: They can rent their own, share space with other lawyers or share space with non-legal businesses. That third option, he said, is least desirable, as it could pose serious conflicts of interest. For example, lawyers sometimes share space with insurance companies or real estate firms, who will pass along business to a lawyer. But those other businesses might expect the lawyer to rubber-stamp their work, he said.

''Officing with other lawyers is the more preferred way to do it. There are a lot of benefits. You can consult with other lawyers,'' Dunneback said. But he and others warned that there are downsides to that kind of arrangement, such as concerns over confidentiality.

''We shared a common reception room,'' said Springfield attorney and ISBA speaker Carl R. Draper, recalling a time when he shared a suite with other lawyers. ''We had a situation where we both booked the reception room at the same time for new divorce clients. The husband and wife walked into the same room at the same time.''

Wilson, on the other hand, said sharing office space is working well for him. When he left his old firm, a friend had an empty office in his suite on Dearborn Street, so Wilson took the space within another divorce firm, even though he's not affiliated with them.

''I like having people around,'' Wilson said. ''It's a tremendous benefit to be among other lawyers. There's a lot of collaborative discussions, bouncing ideas and thoughts. That process is really healthy.''

The gritty details

Draper advised the group of how important the nuts and bolts of a law firm's machinery can be. Keeping an up-to-date calendar, creating an effective filing system and networking the office's computers, even if the only computers belong to the lawyer and her secretary, can go a long way toward ensuring success.

Those types of details tend to be taken care of already when a lawyer joins an established practice.

''The things you advise clients on all the time — how to form an entity, how to finance it, getting insurance — it was interesting to do that on my own behalf,'' said William J. Cadigan, who started his own health-care and corporate practice in August, after the Chicago office of Akin Gump Strauss Hauer & Feld closed. ''I knew I needed to incorporate, to register with the Illinois Supreme Court. I needed to go out and get professional liability coverage. I needed to get a phone number, e-mail address, office space. That stuff takes up a lot of time, more than I would have thought.''

When taking care of the many tasks that go into setting up a new office, lawyers should remember to prioritize, Dunneback said. ''Make sure you understand what the necessary expenses are,'' he said. ''You can go out and get a flat-screen monitor, but not at the expense of workers' compensation insurance, even if you only have one part-time secretary.''

Collecting the bills

For Farah M. Jean-Simon, finding office space was fairly easy: There was an empty office in the Calumet City building where she was working at a small immigration firm. When the professional relationship didn't work out, she made sure to leave on good terms, so it wouldn't pose a conflict for her to stay in the same building.

She opened her firm's doors on Nov. 1 with a lot of help from her family. Many lawyers have to worry about picking out office furniture and computers, but Jean-Simon's brother and brother-in-law brought over some of their equipment. She still doesn't have a receptionist, but her sister comes in occasionally to answer phones.

Jean-Simon has gotten the physical space under control. And she's meeting her goals with clients: She initially set out to gain at least one new client each week. She said she's accomplished that so far through referrals from clients, family, friends and her landlord, a retired lawyer. Also, a real estate firm in her building has passed her some cases, allowing Jean-Simon to do more real estate closings, which she had learned to do just before leaving her old firm.

The hard part, she said, is getting clients to pay. Her first set of bills went out Dec. 1, and one of her clients had left the state.

''He owed me a retainer, but I did the work without it because he was a friend of someone I know,'' Jean-Simon said. ''I had to threaten to withdraw from his case unless he paid me. I sent certified letters, and sure enough, he finally did pay me my retainer. He'll need to pay me more to complete the case, but who knows when I'll see that money.''

For start-up firms like Jean-Simon's, bill collection can be a source of major aggravation, according to lawyers who have been doing it for a long time.

''Your clients will be your friends, but you have to treat them as if they're not — particularly when it comes to billing and collecting fees,'' said John Maville, an attorney from Belvidere who's been practicing solo for 37 years. ''In my opinion, if you want to bill and collect substantial attorney's fees, you have to be a good lawyer. You need to work hard, work every case you take on to the best of your ability.''

Maville built up his own practice slowly while he served three terms as the state's attorney in Boone County. He considered joining a firm, but ultimately decided that he valued the freedom he achieved in his own general practice over having other lawyers around him, he said.

Early in his practice, he learned that it took a lot of time and energy to serve a client well — and that it was very frustrating to spend that time and energy only to have a client try to slither out of paying.

When that happens, Maville advised: ''Take prompt action on an account that's in arrear. Tell your client you're going to withdraw if they don't pay the bill. Do it. It's better to lose $1,000 than $3,000.''

Building business

Of course, Maville's advice on collections is useful only to those lawyers who already have clients from whom they can collect fees. For new lawyers who are just starting out in their practices, finding clients in the first place is the most difficult task.

Shaina A. Moss just graduated from the Washington University School of Law in St. Louis. She looked for big firm jobs but didn't find anything. She moved to Chicago because she has family here, but she doesn't know anyone in the legal community. With her law school loans starting to come due, she is considering starting her own practice.

''I'm still looking for a job somewhere, sending out resumes. I'm not totally committed to starting out on my own. It's kind of a scary idea,'' said Moss, who attended the ISBA seminar about starting a firm. ''I haven't given up hope of somebody calling me, but I came to the realization that it wasn't going to happen anytime soon. I don't have any great desire to do it, but I'm running out of options.''

For now, Moss is looking into finding a business address where she can receive business mail without paying full rent; until she can afford a full office, she plans to work from home. First she needs some clients.

''I hand out my business card,'' she said. ''I'm starting to hand it out to everyone, and hope someone calls.''

Those who've been on their own for a long time advised new lawyers to stay active in their communities and to network with other lawyers who might serve as mentors and eventually might provide referrals.

''You get a lot of great publicity from doing something good. If you're going to do it, be committed to it. These groups have seen a lot of phonies come in, try to network with everyone and be out the door in six months,'' said Bernard Wysocki of Wysocki & Smith in Waukegan. ''Clients and other attorneys aren't necessarily looking for the best lawyer. They're looking for the lawyer they feel is going to care about them.''

For lawyers who have been in the business for a longer time but who are just starting out on their own, referrals from clients and other lawyers — even from former colleagues — provide the prime source of new business.

''My new client base is growing literally every week,'' Cadigan said. ''I actually am receiving a lot of referrals from lawyers at big firms who have conflicts. Now I'm the beneficiary of those kinds of conflicts. It's nice to get business that I wouldn't have otherwise thought to go get.''

That's why it's particularly important to avoid alienating one's former colleagues, said Gary M. Elden, a former Kirkland & Ellis lawyer who 18 years ago started commercial litigation firm Grippo & Elden.

''We were very worried that getting business would be hard competing with big firms, but we were swamped. We were in hiring mode almost immediately, and we needed new space in two years,'' said Elden, whose firm has grown from 15 to more than 40 lawyers. ''If you're leaving another firm, don't burn any bridges. Much of your business may come from the people you used to work with.''

Elden said he and his partners started their firm with the idea that ''you didn't have to be a big firm to do large litigation.'' The firm has received offers to merge and occasionally has to turn away new business from old clients, but Elden said they plan to continue what they're doing.

''It's the luckiest thing that's ever happened to me,'' Elden said of building his firm. ''It's been euphoric.''

Wilson, the divorce lawyer, said he's still working with some of the clients he had at Nottage and Ward, and that he's now getting more inquiries than he got at his old firm.

''I expected to be busy; I'm an optimist,'' he said. ''I've got plenty of work right now, and I'm happy about it because it's interesting stuff. I'm doing as well [financially] as I was before.''

Kennedy, the defense litigator, started his own firm in October after spending almost five years at Hennessy & Roach. He has found his practice busy enough that he's added two associates with whom he used to work.

''The key is to have good people with me — people who are good at making common-sense, thought-out decisions,'' he said. ''Delegating responsibility and decision-making to them has really helped us get off the ground, and made this work as well as it has so far.''

Kennedy said he had thought about starting his own firm even when he was studying at the University of Illinois College of Law in the late 1980s. In 2004, he found the time was right for him to work in a practice more intimate that the larger firms where he'd previously worked.

''More and more clients hire individual lawyers that they build a rapport with over time. It doesn't really matter if you're working at firm X or firm Y,'' Kennedy said. ''You are more responsive if you can focus on clients and the type of work you really like to do.''

Wilson, too, had thought about starting a firm for a long time; he liked the idea of creating something tangible of his own. The urge grew harder to ignore once he became a partner somewhere else.

''In three years of being a partner, as opposed to being an employee, you tend to be thinking about a lot of things. You're more in control of where you're going,'' Wilson said. ''You're committed to partnership, but at the same time, it helped raise questions I was always thinking about, which was having my own business.''

Perks of independence

Criminal defense lawyer Jeffrey Granich has decorated his Monadnock building office with posters of great crime movies: ''Pulp Fiction'' and ''Gangs of Chicago.'' He wears jeans and a torn sweater to work, and he smokes cigarettes at his desk as he juggles calls from his landline and cell phone.

These, he says, are just some of the perks of going solo.

Granich started his criminal law practice in 1993, after he was fired from his job working at a small firm.

''I had to pay rent, and I only had $100 in the bank. And the only thing I knew how to do was practice law,'' said Granich, who was about 25 when he started his own firm. ''I felt like I was thrown out of the nest.''

Because he'd worked as a lawyer for two years prior to starting his own firm, Granich had already established a small client base. He started an office in his apartment. He got a pager. When he could afford one, he bought an ad in the Yellow Pages. Eventually he could pay for his own office.

''The whole first year, I was consumed with the thought of 'What if the phone doesn't ring?' '' he said. ''I still am haunted by that occasionally.''

After all, Granich rarely knows how much he'll make in a given month. But he's never come up short on his bills. Now, Granich says going solo ''is the only way to practice law, as far as I'm concerned.''

Having his own practice allows him to abide by his own set of ethics, he said. For example, he said, he tells clients not to worry about paying him right away — that they should bond out of jail first. Doing what he considers to be the right thing has a business advantage: He has developed good relationships with his clients, who then refer him to their friends and families.

''On one hand, it's a business. On the other hand, it's more than a business — it's a profession,'' he said. ''You don't necessarily have to succeed to be a successful lawyer. You have to care.''

Now, Granich said, he plans to expand his practice area into civil rights work — another luxury of running his own business. Similarly, Wilson is looking forward to growing a same-sex law practice.

''I sort of pinch myself a bit. This is a little slipshod, the way it's set up now, but that's OK. I'm able to manage, and I'm busy, and I'm energized and enthused, and I like what I'm doing,'' Wilson said. ''It's my own.''

Reprinted with permission from Law Bulletin Publishing Co.

Posted at 12:40 PM in The Solo Practitioner | Permalink | Comments (0) | TrackBack (0)

The Advent of the Attorney-Client Matching System.

"Rise of the Machines"

It is, of course, not surprising that the Internet would provide the substrate upon which a solution could be developed to solve the competing concerns of (1) helping the middle sector of the population gain access to good legal counsel, and (2) protecting this same group from unscrupulous attorneys, misleading advertising, shoddy work, and high-pressure solicitation tactics.

In 1999, the first attorney-client matching system was conceived by the founders of LegalMatch, and a historical advancement in legal marketing began to emerge. While the original vision is still at the core of the system, it has evolved based upon experience since its launching. One of the objectives of the original vision was to effectively reach the middle sector of the population, and help these clients make informed decisions and retain competent counsel, while providing the best possible consumer-protection, thereby achieving the objectives of the ethics rules that govern attorney advertising and solicitation.

The LegalMatch system is a nation-wide double-blind matching system. It is new and unique, and is therefore not one of the four traditional vehicles of lawyer advertising; consequently, the LegalMatch system is not subject to the second tier of ethics rules. As explained in more detail later, the LegalMatch system, and others like it are not a: (1) Lawyer referral program; (2) Pre-paid legal services plan; (3) Joint or cooperative legal advertising; or (4) Directory listing service.

In addition, LegalMatch was designed to achieve the objectives of the “general” rules of the first tier and, for the reasons discussed below, participating LegalMatch attorneys do not violate the ethics rules regulating lawyer advertising and solicitation.

Posted at 05:05 PM in Client Acquisition | Permalink | Comments (0) | TrackBack (0)

Advancing The Objectives Of Legal Ethics.

Participating in the LegalMatch System Does Not Violate the Rule Against Direct Solicitation and Related Rules; To the Contrary, the LegalMatch System Actually Advances the Objectives of the Ethics Regulations More Effectively Than Any Other System.

Participating in the LegalMatch system does not violate the rule against solicitation and related rules. Under the ABA Model Rules, and the different permutations as enacted by the various states, Rule 7.3 or some form of it, contains various prohibitions on in-person, live telephone, or written communications with members of the public.

These rules follow the same structure and theme, and usually include the same basic requirements and prohibitions:

(a) In-person or live telephone solicitation is prohibited with people who are not actively seeking an attorney (this usually prevents the attorney from undertaking mass mailings and “targeting” certain groups of people who would likely need an attorney and unilaterally asking them to retain the attorney);

(b) The use of coercion, duress, harassment, compulsion, intimidation or threats to assist the attorney in obtaining employment is prohibited;

(c) Any advertising or solicitation material is usually required to contain the words “Advertising Material”; and

(d) Such rules may require that a copy of any such written or recorded communication be kept for some period of time.

The LegalMatch system and approach actively furthers the goals and objectives of the Rules of Professional Conduct for a variety of reasons:

∑ First, because the initial exchanges between the attorney and the prospective client are in writing, there is no in-person or live telephone solicitation.

∑ Second, because the initial exchanges are in writing, and can be preserved, it is fairly straightforward to demonstrate that no coercion, duress, or intimidation was used to encourage the client to engage the attorney. The factual basis and the motivation of the client for seeking legal services have been clearly set forth in the client’s own words. Furthermore, the client can take as much time as they desire to review all of the different offers that they receive in the comfort of their own home or office, conduct any research they want, all before ever contacting the attorneys to speak with them by phone or meet with them. The client is always in control of which attorneys, if any, they want to contact and retain as their lawyer.

∑ Third, again because the communications are in writing, and can be preserved for future reference, the attorney can demonstrate that they did not make any misrepresentations about themselves or their practice.

∑ Fourth, LegalMatch consumers are actively seeking a lawyer in a certain general location and practice of law. The consumer has initiated the request for information by filling out an on-line questionnaire, describing their case, and has then submitted their case to the system, and has thereby requested in writing that attorney members make proposals to them. The attorney can therefore demonstrate that the client initiated the contact, and can demonstrate (in the client’s own words) why the client was looking for an attorney. This can be used to show that the attorney’s communication was not uninvited, which is important because then the attorney’s communication does not constitute a solicitation (discussed further below).

∑ Fifth, the only attorney advertising that occurs is by way of the attorney’s own on-line written response to a client’s Case Summary, which includes the Attorney Profile, contact information and other related biographical data. All of this information is controlled by the attorney, and all of it is clearly marked in large red letters “Advertising Material.” Consequently, each member attorney has complete control over each and every one of their “advertisements.” They have the ability to ensure that each such communication complies with all of their Rules of Professional Conduct, and they can print out and save a copy of both the client’s Case Summary and their own response, for safe-keeping (to comply with their state’s requirements, if such requirement exists) and for demonstrating later what led to the engagement.

∑ Sixth, the LegalMatch system includes a client comment board feature, which allows clients to post reviews of their experience with an attorney. Over time, this collection of comments becomes a powerful means of providing future clients with a better understanding of an attorney’s professionalism and workmanship. In addition, it acts as a deterrent, and attorneys tend to ensure that LegalMatch clients receive good service.

∑ Seventh, the LegalMatch program provides a client satisfaction guarantee, which provides further assurance that LegalMatch clients will be protected. As acknowledged by the North Carolina Formal Opinion 2004-1:
“Inquiry #2:

The company provides a satisfaction guarantee. If a dispute arises between the client and a lawyer engaged through the on-line service, a customer services representative from the company will try to resolve the problem. If this fails, the client and the lawyer will be directed to voluntary arbitration. If an arbitration judgment is awarded to the client, the company will pay up to $1000 ($5000 for priority service cases) to the client if the lawyer fails to pay.
Rule 1.5(f) requires a lawyer who has a fee dispute with a client to participate in the State Bar's program of fee dispute resolution. How does the guarantee relate to this requirement?

Opinion #2:

The guarantee may not interfere with a lawyer's compliance with the requirements of Rule 1.5(f) to notify a client of the State Bar's fee dispute resolution program and, if the client so requests, to participate in good faith. If the company's guarantee provides a duplicative dispute resolution procedure, it is only beneficial for clients.” Emphasis added.

The LegalMatch system, as a whole, has been designed to empower the most under-served portion of the population: the middle sector, while, at the same time, protecting this same populace in the manner envisioned by the prevailing ethics regulations.

Posted at 03:47 PM in The LegalMatch System | Permalink | Comments (0) | TrackBack (0)

Fair and Balanced Legal Matching Services.

The LegalMatch System is Not a Pre-Paid Legal Plan

The LegalMatch system is not a pre-paid legal plan. A typical pre-paid legal plan is actually an insurance policy, regulated by the insurance commissioner of each state. The consumer members of the plan pay a premium to be covered by the plan, and, if they need an attorney, the plan pays the attorney’s fees. LegalMatch is not an insurance company and does not collect any premiums from its consumer users; for that matter, consumers do not pay for using the LegalMatch service, unless they opt for priority or real-time service.

Investing in a LegalMatch Membership Does Not Violate the Rule Against Giving Anything of Value for Recommending an Attorney’s Services.

Paying the membership fee to join LegalMatch does not violate the rule against attorneys giving something of value for recommending the attorney’s services. Most jurisdictions’ ethics rules are based upon the ABA Model Rules, and typically have the same naming and numbering convention. In particular, Rule 7.2 or some form of it, usually prohibits an attorney from “giving anything of value to another for recommending the lawyer’s services . . .”

A lawyer referral service, for example, recommends the lawyer’s services by picking the attorney’s name from the rotation list and providing the name, telephone number and address to the caller. LegalMatch never recommends a specific lawyer’s services and never provides anyone with the name or contact information of a member attorney. To the contrary, LegalMatch simply advertises that prospective clients can present their case anonymously and confidentially. It is then up to the member attorneys to respond directly to the prospective clients with whom they are interested in working, and for the member attorneys to provide the prospective client with their contact information.

For example, the North Carolina State Bar Ethics Committee held, in Formal Opinion 2004-1, that:

“Nevertheless, the company's on-line service is not strictly a referral service and failure to meet all of conditions set forth in Rule 7.2(d) should not prohibit a lawyer from participating. Unlike the passive recipient of a referral from a lawyer referral service, a user of the company's website must evaluate the information and offers he receives from potentially suitable lawyers and decide for himself which lawyer to contact. Thus, the potential harm to the consumer of a pure lawyer referral service is avoided because the company does not decide which lawyer is right for the client.” Emphasis added.

Because LegalMatch does not recommend the services of any specific attorney (rather, it is each member attorney that makes the initial and only communication regarding the attorney’s background or practice), the attorney is not giving anything of value to LegalMatch for recommending the attorney’s services.

Posted at 03:46 PM in The LegalMatch System | Permalink | Comments (0)

Good Bye, Yellow Brick Road.

The LegalMatch System is Not a Lawyer Referral Service

The LegalMatch program does not place any member attorney’s name or contact information into the public view. No member of the public has the ability to view or otherwise obtain any LegalMatch member attorney’s name or contact information. Such information is confidential and not provided to any member of the public. [However, once a prospective consumer has agreed to the Client User Agreement, and has completed the on-line case questionnaire, attorneys then respond to the client’s request, and only then does that consumer receive the name and contact information of those attorneys who actually respond.]

Directory and “yellow page” listing services provide written lists of the names, telephone numbers, addresses, (and, occasionally, other biographical information about the attorney or firm) for the public to access. Many such publications and directories either group, or allow the public to search, attorneys and firms by geographic territory and by practice area. It is up to the consumer to then contact each of the attorneys or firms, and speak with them regarding their matter.

Moreover, LegalMatch conducts a thorough interview of each attorney, along with a background and disciplinary check, all of which is then submitted to the Executive Review Committee of LegalMatch for final determination of whether or not the attorney may join LegalMatch. Directory and other such listing services do not conduct any such pre-screening of their attorneys.

Posted at 03:45 PM in The LegalMatch System | Permalink | Comments (0)

North Carolina In My Mind.

Online Legal Matching Systems Are Not a Lawyer Referral Service.

A “lawyer referral service” or a “lawyer referral program” is a well-defined system that is used extensively throughout the country by state and local bar organizations. In addition, the ABA Model Rules identify and describe ideal lawyer referral program attributes, and sets forth certain criteria that lawyer referral programs should meet.

A lawyer referral program typically receives call-ins from the public, seeking legal help. The answering personnel (“operator”) speak directly with the individual and form an opinion about what type of legal assistance is needed. About a third of the callers need help from a state or federal agency, or from a legal aid clinic or other pro bono program, and are directed accordingly. The other callers pay a fee (usually between $25 and $50) and are given the name of the next attorney on the rotational list who are identified as practicing in the area of law that the operator believes may be appropriate.

The caller is then obliged to call the attorney and make an appointment. At the appointment, the attorney and caller then spend time determining whether or not the caller has a case, and whether the attorney is the right attorney. If the caller does not engage the attorney, the caller then has to call the referral service again, and get the name of the next attorney in rotation. This inefficient and time-consuming process repeats itself until the caller finds an attorney to engage.

The attorneys who belong to the lawyer referral program pay an annual membership fee of between $50 and $400, and also may pay a fee to the lawyer referral service on fees they earn from the clients referred to them through the service. This “referral fee” is usually between 10% and 20% of all fees paid by the client to the lawyer.

Online legal matching services like LegalMatch do not refer its attorney members to its consumers; rather, the consumers invite attorney responses by presenting their case through an online questionnaire, and the attorneys respond directly to those prospective clients with whom they are sincerely interested in working.

In a recent formal opinion, the North Carolina State Bar Ethics Committee held specifically that the LegalMatch system is not a lawyer referral service. (See, North Carolina Formal Ethics Opinion 2004-1). Although the Opinion does not mention LegalMatch by name, we understand that it originated under a request about LegalMatch, and it accurately describes how LegalMatch operates.

Posted at 03:44 PM in The LegalMatch System | Permalink | Comments (0)

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